Government Technology Webinar

Calgary.ca: Or How We Learned to Stop Worrying and Trust Search

Tuesday February 21, 2012
2:00PM ET / 11:00AM PT
Duration: 60 minutes

Like most municipalities today, the City of Calgary in Alberta, Canada is under increasing pressure to reduce overhead while still providing a wide array of services to its citizens. The Internet is essential for providing some of these services efficiently, but, like many government websites, the site was so difficult to navigate even city staff could not find the information they needed.

To address this problem, the city completely overhauled their site’s user experience to create a search-centric website that allows visitors to quickly find the information they need. The result: an increase in search usage from 4% to 65% and a decrease in the need to utilize valuable government resources to service citizens over the phone or in-person.

Join this webcast to learn:

  • How Calgary implemented a search-centric website
  • How a search-centric website benefits both citizens and city staff
  • How you can leverage the right technology to improve your own government website

Moderator:
 
John Miri
Editor-in-Chief
Center for Digital Government

Speakers:
 
Paul Taylor
Team Lead for Corporate Web Services
City of Calgary

 

Fraser MacKenzie
Enterprise Sales Engineer
Google, Inc.



Please fill out the registration form below.  You will be contacted via email with information on how to join us for the webinar.

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If you have any questions or would like to register by phone contact:

Michael Shane
Registration Coordinator
Government Technology
800-940-6039 ext 1410

mshane@govtech.com


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